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A late tribute to George Carlin

November 6th, 2011

George, you once said “I believe people go where they say they will go once they die”. George, where did you say you were going to? Three years after your death, I’m more than ever convinced you got right to the problems facing our society today.

It was the Internet that introduced me to George Carlin. Surfing the web, I was fascinated by the United States, its culture, economics and diversity. Freedom, as the word seems to imply, allows you to forbid speaking out certain words on the airwaves, but not on the Internet. These contradictions got me reading, investigating and writing.

My airline trip would never be the same again. Maybe God was a man after all, especially looking at the work he delivered here on earth. Talking about straight talk! Yes, some of his work was and still is controversial.

I savored Carlin’s work in reverse: starting with his latest HBO specials I gradually discovered his past work. At High School, comedy was our thing and George Carlin just fed our critical minds. The dirty words never could get us shocked, but his confrontation with the established values got us thinking. Yes, we got to think and to laugh alike.

I enjoy reading his stuff, just because it goes back to the surrealistic reality we have become accustomed to. After a hard day at work, putting on an HBO special from George Carlin puts me back on my feet. Reading one of his bestsellers can make me laugh even when I’m in a stranded train.

Words are my thing as well. It is amazing how people stare at you for playing with words during a meeting at work, for giving an opinion or for just telling the truth.

After his death, his life story was published. “Last Words” takes you through George Carlin’s life, from the beginning nearly till the end. The book –I got it as a birthday present- just goes to show that nothing is free or easy in life. Even more, it shows Carlin was not just shouting and yelling dirty words, but brought on stage a view on life he assembled by living and doing his thing: playing with words.

Right from the source: Beginnings

October 31st, 2011

Did Joseph of Jacob have just a feminine look like his mother, or does the bible imply he could have been a eunuch or even gay? King David had sex with Bathsheba, the wife of one of his best warriors, assuring afterwards Uriah the Hittite got killed in battle. Abraham served his guests meat with milk and honey, a meal that would certainly not be considered kosher today. Source of these reflections: the Bible.

The bible tells us many valuable stories, yet the majority of them have been buried under a pile of (religious) interpretations given much later. In reading the bible, we fail to go back to the roots of them all: the original text in Hebrew.

Meir Shalev goes back to the biblical basics and tells us of all the first events. He carefully takes you on a rollercoaster ride through the Ancient Scriptures and goes back to the original meaning of every story, paragraph and word. An interpretation free of religious readings, Beginnings offers a refreshing look at all mystified biblical figures.

God promises fertility, but nowhere is there any guarantee for finding love in life. Even paradise was not without danger. Eve was seduced by a snake in eating an apple, maybe because the snake wanted to take the place of man (in this case the place of woman) in paradise. Not to mention the story of Lot and his two daughters, let alone the suffering of Sara and Rachel to get their first son.

Meir Shalev - BeginningsAnd what about God? Is he the only god in the universe, or the only god we are allowed to obey or pray to? His relation with mankind is even more controversial. God’s conversations with his subjects were at times neither straightforward nor consistent. Other gods might have accompanied God when he visited Abraham for a casual chat around the fire. And what did we make of our own, sole god? First things first, right?

Meir Shalev is able to bring the bible as it should be brought and thought: objectively, from the source and in a no-nonsense style. He’s accurate and never searches for an excuse in explaining the story as he sees it. You might not agree with every statement or interpretation, yet Beginnings can be the start of a vivid discussion on what we take for granted as being written in the Bible.

The book is available in English (Beginnings: Reflections on the Bible’s Intriguing Firsts), Dutch (In den Beginne: eerste keren in de Bijbel) and Ivrit.

JCIKH Bal Burlesque

May 24th, 2011

To honor its 35 years of existence, the Jaycees of Knokke-Heist organized a splendid party in the world-renowned Casino of Knokke Saturday May 21, 2011.

The evening started with a gala-style outdoor reception, followed by a Walking Dinner inside the casino where new members as well as founding members exchanged experiences and anecdotes accompanied by a live Jazz-band. From 11pm the party got really on its way with a Burlesque performance by dancers of Rose De Leyn. King Jazz gave a live concert and DJ Nicolas Decoster guided the dancing crowd with a splendid mix into the night.

I had the honor to design Posters, Flyers, Entry Tickets and Party Booklet alike. Truly an honor, considering JCI has been the driving force behind many local (social) initiatives during the past decades.

  • As part of the celebrations, the JCIKH logo got a festive (temporary) new design. Young, colorful and vivid, the design accompanying the event resembles the true Jaycee-style: direct while classy and modern.
  • The casino, once an emblem of the city’s splendor and grandeur, was integrated into the background of the design.
  • The girls complete flyers, posters and entry tickets and tease the target audience into attending the Bal Burlesque.

More information on JCI Knokke-Heist and Jaycees:
JCI Knokke-Heist: http://www.jcikh.be
Junior Chamber International: http://www.jci.cc

A journey into Sephardi Jewry

May 11th, 2011

The story of Sephardi History is one of long lost hope and acute despair. Or at least, it was. Only about 300.000 still speak Ladino, or Spanish (in Hebrew or latin script) as it was spoken around the 1492 expulsion of the Jews in Spain. Their culture is celebrated, but not really lived anymore. It is an interesting but sad story, beautifully written and documented by Esther Benbassa and Aron Rodrigue in their book “Sephardi Jewry”. Academic and objectively written, it tells you history from a different perspective: the Sephardi experience from the 15th century till World War II.

Sephardi Jewry by Esther Benbassa and Aron Rodrigue

Once concentrated on the Iberian Peninsula, they left southern Europe bringing with them a unique culture fomented by a longing for a long lost homeland. Known as a force of progressive innovation and clever (ideological) thinking, the history of most Sephardic centers in the world – located in the Ottoman empire – shows a remarkable dynamic and a search for progress. Being traders, they knew the world but being considered by the Ottomans as a community as a whole, integration of the community with their neighbors was limited. Innovating at first, their vision was mostly inwards oriented and the changing ideological winds from which they were protected by a declining Ottoman empire, did not allow the community to prepare for integration with (and into) the new nation state.

Trade with the West shifted and the economic importance of the Levant diminished, making the Sephardi community rely on old structures and diminishing returns. Poverty was omnipresent, education limited and most communities were holding on to a by then antiquated rabbinic culture. The Ottoman Empire eventually fell on its knees and a new wave of nationalism pushed Sephardic Jews in Turkey and the Balkan into disarray.

The authors of the book go to great lengths to draw an inclusive overview of the importance, rise and the eventual demise of the Sephardi. Although particular in its kind, the book is at times a tad confusing, offering the reader a myriad of data, while loosing timeline, location and interaction.

Remarkable has been their study into the influence of the French Jewish Community through the Alliance Israélite Universelle. Gallicizing great part of the Sephardic elite during the 19th and the beginning of the 20th century, it opened Sephardi Jewry to a new school of thought, ideology and community organization. Schools were mainly in French, and while this certainly contributed to a broader world vision, it resembled more the politics of a French imperialistic movement than the construction of a local community integrated with its surrounding. It goes without saying that this surprised me, as I was convinced Hebrew would have been considered to be the integrating language of the Jewish community.

With the exception of a limited number of communities, the book ends with the demise of the Sephardi culture and its people. It left me with a feeling of having read history in a different way, both refreshing and realistic. I would never have discovered this part of history, hadn’t I bought this book on quiet Saturday afternoon.

Management by Excel

April 4th, 2011

I have made a ceaseless effort not to ridicule, not to bewail, not to scorn human actions, but to understand them.” Spinoza (16th century).

In front of me a woman sits down and, as the train is leaving the station, she starts correcting an infinite pile of slides filled with an endless series of numbers, graphs and what seems to be the advances of a project. Meticulously she adds her comments. The annotations to the slides concern the smallest movements in the curve. Not one page passes her hands without having mentioned the word “Indicators” and “Analysis” over 5 times. Is this style of Management a guarantee for solid results? Let’s discuss numbers.

Micromanagement and Performance Indicators go hand in hand. It is the hunt for the “right data” that sets the perfect trap for a failed decision, let alone a flunked project. Instead of walking the premises of their department, managers prefer the comfortable chair of their office. Being convinced the right reporting is the key towards the right decision, many MBAs believe they have reality at their fingertips in the neat Excel-sheet in front of them. “Management by Excel” is leading companies to take decisions which, while following a logic decision path, escape every sense of common sense. It gives the sense that one can be everywhere and control every aspect of daily business.

The “new” or “modern” manager is no exception to this. Having been trained to understand the company they work in by mere numbers, graphs and occasionally a chart, they fail to understand what the numbers are all about, let alone the influence a decision has on daily operations. This is certainly a step towards “administration”, but is certainly not management. To manage, you must understand how your department works, how your coworkers think and how every aspects of your business relates to the “other” departments, suppliers and/or clients. It is an attitude to take from day one.

  • Wander around: get a feeling of how things are going. Just by walking into “the other department” to say hello sets you in for breaking the oh-so-feared silo thinking.
  • Know who is in, grasp their perspective and understand what they know: having a coffee break with your colleagues is essential in grasping the daily issues that never seem to get solved. Be careful taking advice from someone who is hardly there where the action is.
  • Ask about the developments your colleagues expect to take place and understand how they feel the future will be. This will help you in setting your strategic targets. (Targets bound in a not so distant future to be linked to one or more indicators).
  • Feel how your planning is being implemented. Lots of potential issues exist under the surface and are never measured. They only appear when it is too late.

No matter how intricately built, no matter how well set, KPIs always indicate a state of the past. Most of them are even set using past experiences and therefor cannot measure the future. For the millions of pages written on how to define your company’s indicators, only a part of reality can be captured even by the most complete of reports. It is of utmost importance not only to rely on the mathematical prediction of a “certain future”, but as any captain on a ship would do, interpret any report within the context of your experience, of your crew’s and that of your rivals (competitors). A ship seldom gets to harbor using the logic and interpretation of an intricate Excel formula.

The end of the 648AM era

March 28th, 2011

Today I woke up to the grey and sober noise of an empty 648 KHz AM radio frequency. No BBC News from London, no News Hour, not even the remote timbre of the Lilliburlero. Apart from its faint DRM Broadcasts in cooperation with the Deutsche Welle, this is a sounding end for the BBC World Service in Europe. The BBC has been some time my source for independent news, offering a different and often fresh approach on different aspects of world affairs. Yes, I remember listening to the o so popular “Letter from America” by Alistair Cooke, tuning into the BBC on Sundays for the University Challenge.

Allow me to be honest, blunt if you would like. Today we are not mourning the end of a frequency or the mere phase out of a technology, as for the transmission of sound more than one technology exists. The decision taken in February culminates the end of offering knowledge, opinion and news from a more or less objective perspective as to replace it with a mediocratic offering of Top40-Contemporary music and inspiration-less cheap radio-jabber. And if it is not the end, it is certainly the beginning of the end, as for the BBC the UK Government’s Budget exercise warrants only the closing of many local news-gathering offices.

A sad end, if you ask me, as the offered alternative of continuing “to be available in Europe by satellite, cable and online” is only a faint alternative to listen to when driving to work.

First Class: Bert as Professor (III)

December 4th, 2010

Latin America is doing great during and resists forcefully a Financial Crisis born in the Western World. But is this really the case?

For the second time I introduced students to the magical world of Latin America. A confrontation with all aspects of Latin America. I gladly share with you the Course Material used during the 2010 classes.

Don’t hesitate in contacting me should you have any questions or remarks.

Qué pena con Vds. (I): La Colombia feroz de José Manuel Martín Medem

February 12th, 2010

En su nuevo libro “Colombia feroz”, José Manuel Martín Medem analiza la historia política de Colombia y intenta explicar la situación de hoy a través de los acontecimientos de ayer. José Martín Medem va más allá de la historia muy conocida. Según él, la democratización del país empieza con la candidatura de Jorge Eliécer Gaitán como presidente y termina poco después con su asesinato. Lo que sigue es una cadena de acontecimientos que inician un conflicto armado que continúa hasta hoy.

El autor es concreto, logra demostrar las conexiones entre todos los actores (los paramilitares, los empresarios, los narcotraficantes y las FARC) y las consecuencias de sus acciones. Trata la desigualdad, las expropiaciones actuales en un Colombia considerado por el mundo externo como una democracia.

Martín Medem logra poner en perspectiva la historia de Colombia, el sufrimiento de su población y pinta simultáneamente el alcance y los límites de la nueva Colombia de Uribe. Tanto favorito de Escobar, presidente del Estado como de los paramilitares, Uribe ha logrado construir un narco-estado como existen pocos. Dos poderes, el Estado y los paramilitares, se complementan continuamente asegurando siempre que los grupos que mandan quedan en el poder.

Convence por las referencias que hace en su libro al intentar probar su tesis, pero no logra convencerme. La descripción de algunos acontecimientos más recientes, como el secuestro por las FARC de unos “espías” estadounidenses, él mismo demuestra la falta de objetividad de su manuscrito. Cuando habla al final de su libro de “recuperar la hermosa tradición constitucional latinoamericana que reconoce el derecho a la sublevación contra el terrorismo del poder” me sorprende la ingenuidad del autor.

José Manuel Martín Medem decepciona por convertir lo que podría haber sido un análisis exhaustivo en una parábola llena de anticuados estereotipos y elogios pocos creíbles. Se pierde en conflictos dentro de una izquierda latinoamericana que queda pegada en viejas intrigas sin mirar hacia el futuro, ni menos hacia sus propios vecinos.

Si Señor, Colombia no es una democracia. Si más bien el libro analiza los abusos de poder, señala el acoso continuo a la justicia, explica la situación de los colombianos y la relación poca transparente entre EEUU y Colombia, no Señor, deja al margen que son los colombianos, también de izquierdas, que acosan y matan a sus compatriotas.

La mera presencia de los EEUU no explica la extrema injusticia ni la violencia en un país donde hay mercados de secuestrados. Considerar los EEUU como consecuencia y culpable de la situación implica intrínsicamente que la desaparición de este país significaría la solución del problema colombiano. El que ve los EEUU como amenaza dentro del continente americano, vive en el pasado y olvida el nuevo vecino, lejos del continente pero mucho más cerca de América Latina de lo que pensamos: China. Qué pena con Vds.

Change Management is all about people – a review of “Managing Organizational Change during SAP Implementations” by Luc Galoppin and Siegfried Caems

December 31st, 2009

Managing Organizational Change during SAP Implementations

Change Management is all about people – that is, it´s the point where man and machine cross each other to establish new ways of getting things done. Siegfried Caems and Luc Galoppin take this very seriously. While analyzing the original idea, the design and the future implementation, both authors look at SAP implementation from different perspectives on the human aspect. IT is cool, but that’s about it.

Before getting well into the book, you hit three management performance indicators: Management, Structure and Goals are linked with Competences (Know-How), Knowledge (Know-What) and Motivation (Know-Why). Both consultants continue their quest and link the concepts of Know-How, Know-What and Know-Why to the four areas of Change Management: Organization, Communication, Learning and Performance. Rational vs. Emotional, Know-What and Know-How vs. Know Why.

Sounds complex to you? The book is at times confusing, sometimes unnecessary complicated and might just give you the impression that certain chapters have been written to accommodate a previously established table of contents. So many concepts and ideas are at hand that one can, at times, completely lose track. At the same time, I found this to be one of the strengths of this manuscript: all elements are connected and somehow related to each other. Implicitly and explicitly this book gives every consultant valuable insight as to how a project, mostly driven by IT, touches almost every aspect of an organization.

You will find this book to be much more than a soul searching journey: several “Soft Stuff-Radar” and “Hard Stuff-Radar” indicators allow you to evaluate the project simultaneously from two perspectives: how the project itself is advancing (Hard Stuff) and how “Change Management” is making its way in the process. This book is no finished blue print on how to implement a SAP project, but doesn’t ignore project management either. Managers and consultants alike can identify their role as agents of change and use it to their advantage. This book does assume that the reader has some experience in (and knowledge of) project management, but for the more pragmatic manager, several example roadmaps and streams are available.

Managers are urged to forget the Human Resources department as a driver for change, but rather help guide them towards this end. This book will go beyond the ”go live” stage and advise how to make changes permanent when the system is completely up and running. Every phase in a project requires a gradually changing approach in all four areas of Change Management. Yes, even performance is an issue and there is little doubt in when or not to continue an implementation. A Change Manager is a realist.

Don’t buy this book as a bible, but consider it a worthwhile collection of new insights in Change Management. Sometimes complicated and – I admit – demanding persistence to truly glean all the wisdom contained within this manuscript, this book gives every functional SAP consultant the first DO’s and DON’Ts of how to act for change. It’s very organized and with eyes for detail, both consultants master each and every one. This book is a must have for every SAP consultant who wants to look beyond the mere “implementation” and, for once, really make a change.

Review: “Managing Organizational Change during SAP Implementations” door Luc Galoppin en Siegfried Caems

November 3rd, 2009
Managing Organizational Change during SAP Implementations

Managing Organizational Change during SAP Implementations

Change Management gaat over mensen; ingewikkelder nog: het is het punt waar mens en machine samenkomen om tot een nieuwe manier van werken te komen. Samen met Siegfried Caems, Project Consultant en Manager, neemt Luc Galoppin, als Change Manager, dit zeer serieus. Tussen het initiële idee, de opzet, het design en de latere implementatie wordt het ganse proces van een SAP implementatie bekeken vanuit een ander oogpunt: mensen. IT is cool, maar ook niet meer. Het boek maakt meteen de link tussen de drie management performance indicators: Management, Structure en Goals en linkt die met Vaardigheden (Know-How), Kennis(Know-What) en Motivatie(Know-Why). Maar de auteurs gaan nog verder: hij verbindt de Know-How, de Know-What en de Know-Why met de vier onderdelen van Change Management: Organisation, Communication, Learning and Performance. Rationeel vs. emotioneel, Know-What en Know-How vs. Know-Why.

Ingewikkeld, zegt u. Inderdaad, het boek geeft soms een verwarrende indruk en het lijkt alsof bepaalde stukken werden geschreven naar een vooraf ingeschreven inhoudsopgave. Daarenboven worden zo veel aspecten aangeraakt dat je soms gewoon je weg in het verhaal kwijt raakt. Maar dit is tevens ook de sterkte van het boek: alle elementen worden met elkaar verbonden. Impliciet en expliciet geeft het boek iedere consultant een waardevol inzicht hoe een project dat, hoewel gedreven door IT, de werking van van ieder aspect van een bedrijf aanraakt.

Maar het boek is meer dan zingeving alleen: doorheen het boek gebruiken de auteurs “Soft Stuff-Radar” en “Hard Stuff-Radar” indicatoren die de lezer toelaten een project op twee niveaus te plaatsen: hoe staat het project zelf (Hard Stuff) en hoe ver staan we met “Change Management”. Het boek is geen afgewerkte blueprint hoe een project te implementeren, maar laat ook het projectmanagement as such niet links liggen. Zowel managers als consultants kunnen met dit boek hun functie als agent voor verandering duidelijker plaatsen en hier ook op inspelen. Waar je als beginnende consultants nog even je weg moeten zoeken in alle begrippen – dit boek veronderstelt enige kennis en ervaring in projectwerking – geeft het einde van het boek een aha erlebnis die de lezer zich steeds met zich meedraagt. Voor de pragmatische manager is er steeds een voorbeeld van roadmap en verschillende streams voorhanden.

Vergeet de personeelsdienst als driver in verandering, maar stuur ze aan. Het boek gaat verder dan de meeste SAP boeken durven gaan: na de implementatie en go-live, bespreekt het boek hoe verandering te verankeren. Het geeft tips hoe key users aan te spreken, gaat in detail over hoe opleiding te implementeren en de communicatie aan te pakken en dit op een georganiseerde manier. Iedere stap in het project gaat gepaard met een gradueel verschillende aanpak, in alle vier van de Change Management gebieden. Ja, ook performance wordt besproken en er is weinig aarzeling in aanbevelingen wanneer en wanneer niet door te gaan met een implementatie. Een Change Manager is vooral een realist.

Georganiseerd en met oog voor detail gaat het duo geen taboe uit de weg. Het boek is een must in iedere SAP bibliotheek. Koop dit boek niet als Bijbel, maar lees het als een startpunt en hub naar nieuwe inzichten in Change Management. Soms ingewikkeld en – ik geef het toe – doorbijten in alle wijsheid die het manuscript bevat, heeft dit boek me als consultant onomwonden verteld waar op te letten en hoe beter te handelen.